Print-at-Home FAQ

Below are some helpful answers about Print-at-Home Tickets

What is Print-at-Home?
Print-at-Home (PAH) is a convenient delivery option available only through the GetTix.Net website. This option allows customers to print their tickets from home for no additional fee. With this option, customers no longer have to stand in long will-call lines or wait for tickets to arrive through the mail. PAH is not available for all shows.

How does PAH work?
When PAH is chosen as the delivery method, you will receive two emails. The first email is the confirmation email that contains the details of your order. The second email you will be sent has an attached PDF file which contains your tickets. It is recommended that you save this attachment to your computer. In order to open this attachment you will need Adobe Acrobat Reader 4.0 or higher. Adobe can be downloaded for free at www.adobe.com. Print out your tickets and bring them with you to the venue.

What are the benefits to choosing PAH?

*You will receive your tickets the same day - typically within one hour of your order.

*You can print your tickets out at your convenience - no more worrying about misplacing your tickets.

*You avoid waiting in will-call lines.

*No more waiting for your tickets to arrive via snail mail or worrying about them being lost or stolen during delivery.

Do I need any special hardware or software to use PAH?
To print your tickets via PAH, you will need:

* Any inkjet or laser printer - color or black and white - with a resolution of 300 dpi or more. Tickets should be printed on 8.5" x 11" plain white paper for the best results. If you are unsure of your printer's resolution/dpi, check your printer manual. You must print your tickets in BLACK ink.

*Adobe Acrobal Reader 4.0 or higher. If you do not have Adobe on your computer, you can download it for free at www.adobe.com.

Are the tickets I print out all I need to gain entry to the event?
Yes. The tickets you print through your personal printer are valid, legitimate tickets. They will be scanned and accepted just as tickets that are mailed from GetTix.Net or picked up at the box office. It is recommended that you keep them in a safe place and protect them as you would any other ticket. If copies are made of your ticket, only the first one scanned will be accepted.

Why isn't PAH available for all events?
Only venues with proper scanning equipment can accept PAH tickets. Currently, some of these venues include (but are not limited to):

The Music Hall - Austin, TX
La Zona Rosa - Austin, TX
Allen Event Center - Allen, TX
Tim's Toyota Center - Prescott Valley, AZ
Independence Events Center - Independence, MO.


What if I do not receive my tickets?
Sometimes the email containing the tickets is sent to your junk email box and deleted. Please add help@gettix.net as a safe sender in you address book. You can then reissue your tickets by returning to GetTix.Net and:

1. Clicking "Your Account" on the left side of the screen
2. Select the appropriate region (East, Central, or Mountain) of your event from the column on the left side of the screen
3. Select "Sign In" on the left side of the screen
4. Enter the email address you used to open your GetTix.Net account alond with the password you created and click "Sign IN" button
5. Select "My Account" on the left side of the screen
6. Select "Re-issue Print at Home Tickets" and follow instructions

When your tickets are reissued, the original tickets are voided and you will not be able to enter the event using them. If for some reason you later receive the original email with your tickets, disregard it and bring the reissued tickets.

What if I cannot print my tickets?

1. Ensure that you have installed Adobe Acrobat Reader 4.0 or higher
2. Ensure the printer is on and the cables are properly connected
3. Make certain you have enough memory by closing any unnecessary programs
4. Save the file to your computer before opening and printing

If after following these steps you are still unable to print, please email us here or call 1-866-443-8849.

What if my tickets are stolen?
Please contact us by clicking here or call 1-866-443-8849.

What if the background for my tickets prints but not the tickets information (i.e. event, seats)?

1. Open the PDF file in Adobe Acrobat Reader
2. Select "File", then "Print" from the top menu
3. In the printer window, check the box that states "Print As Image", then click "OK."